Terms of service

OVERVIEW

This website is managed by Hello-Peony. Throughout the site, the terms “we,” “us,” and “our” refer to Hello-Peony. By using this website, including any information, tools, or services provided, you agree to accept all terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing products from us, you participate in our “Service” and agree to comply with the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms or policies referenced or linked herein. These Terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please review these Terms of Service carefully before engaging with our website. Accessing or using any portion of the site constitutes your agreement to these Terms. If you do not agree to all the conditions outlined in this agreement, you may not access the site or use its services. Should these Terms of Service be considered an offer, acceptance is strictly limited to these Terms.

New features or tools added to the current store will also fall under these Terms of Service. You can view the most updated version of the Terms at any time on this page. We reserve the right to modify, update, or replace any portion of the Terms of Service by posting revisions or changes to our website. It is your responsibility to periodically review this page for updates. Continued use of the website after changes are posted signifies your acceptance of those changes.

Our store operates on Shopify Inc.’s platform, which enables us to sell our products and services online.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are either at the age of majority in your state or province of residence or have obtained consent for your minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purposes, and you must comply with all applicable laws in your jurisdiction (including copyright laws) when using our Service.
You are prohibited from transmitting worms, viruses, or any malicious code. Violations of these Terms may result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to deny service to anyone for any reason at any time.
You acknowledge that your content (excluding credit card details) may be transferred unencrypted and may involve transmissions over various networks and adaptations to meet technical requirements of connecting devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, copy, sell, resell, or exploit any part of the Service, its use, or access, without express written consent from us.
Section headings in this agreement are included for convenience and do not affect the Terms.

SECTION 3 - ACCURACY AND RELIABILITY OF INFORMATION

We are not responsible if the information provided on this site is inaccurate, incomplete, or outdated. The material on this site is for general informational purposes only and should not be the sole basis for decision-making without consulting primary, accurate, and timely sources. Reliance on this site's material is at your own risk.
Some information on this site may be historical in nature and provided for reference purposes. While we reserve the right to update site content at any time, we are under no obligation to do so. You agree to monitor the site for any changes.

SECTION 4 - SERVICE AND PRICE CHANGES

Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We are not liable for any price changes, modifications, suspensions, or discontinuations of the Service.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or services may only be available online and in limited quantities. These items are subject to our Return Policy for exchanges or returns.
We strive to display product colors and images accurately, but we cannot guarantee that your device's display will perfectly reflect colors.
We reserve the right to limit product or service sales to any person, region, or jurisdiction on a case-by-case basis. Additionally, we may limit product quantities or discontinue items at our discretion. Any offer for a product or service is void where prohibited.
We do not guarantee that the quality of products, services, or information will meet your expectations or that errors will be corrected.

SECTION 6 - ACCOUNT AND BILLING ACCURACY

We reserve the right to reject or limit any orders placed with us. This includes restrictions on orders by the same customer account, credit card, or billing/shipping address. If an order is modified or canceled, we will attempt to notify you via the contact details provided at the time of purchase.
You agree to provide accurate, complete, and current account and purchase information. This includes promptly updating your contact and payment details to ensure smooth transactions and communications.
Refer to our Return Policy for additional details.

SECTION 7 - THIRD-PARTY TOOLS

We may provide access to third-party tools, which we neither control nor oversee.
You acknowledge that these tools are offered “as is” and “as available” without warranties, endorsements, or conditions. We are not responsible for issues arising from their use.
Using third-party tools is entirely at your discretion, and you should familiarize yourself with their terms of use.
Future services or features introduced on the website will also fall under these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain products, services, or content accessible through our Service may include materials provided by third parties.
Links on this site may direct you to third-party websites that are not affiliated with us. We do not take responsibility for reviewing or verifying the content, accuracy, or reliability of these sites, nor do we provide any guarantees or accept liability for any third-party materials, products, or services.
We are not responsible for any loss, damage, or harm arising from transactions or use of goods, services, content, or other resources from third-party websites. Before engaging in any transaction, you should carefully review the policies and terms of the third party. Any issues, claims, or concerns related to third-party products should be addressed directly to the respective third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you provide specific submissions at our request (such as contest entries) or voluntarily send creative ideas, suggestions, proposals, or other materials (collectively referred to as “comments”), you agree that we may use, edit, copy, publish, or distribute these comments in any medium, without restrictions or compensation to you.
We are not obligated to maintain the confidentiality of comments, provide compensation, or respond to any submissions.
We reserve the right, but not the obligation, to monitor, edit, or remove content that we find, at our sole discretion, to be unlawful, offensive, defamatory, threatening, obscene, or in violation of any intellectual property rights or these Terms of Service.
By submitting comments, you confirm that they will not infringe on any third-party rights, including copyright, trademark, privacy, or personal rights. Comments must not contain unlawful, abusive, or malicious content, including viruses or malware that may harm the Service or any associated websites. You may not mislead others by using a false email address or impersonating someone else.
You are solely responsible for the content and accuracy of your comments. We accept no responsibility or liability for comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

The collection and use of personal information provided through our store are governed by our Privacy Policy. Please review our Privacy Policy for more details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct such errors, update information, or cancel orders if inaccuracies are identified, including after an order has been submitted. These updates can be made without prior notice.
We are under no obligation to update or amend the information on our site or related websites, except as required by law. Any updates or refresh dates indicated on the site should not be interpreted as confirmation that all content has been revised or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions listed in these Terms, you are not permitted to use the site or its content for the following purposes:

  • (a) Engaging in any unlawful activities;
  • (b) Encouraging others to perform illegal acts;
  • (c) Violating any international, federal, provincial, or state laws, regulations, or local ordinances;
  • (d) Infringing on our intellectual property or the intellectual property of others;
  • (e) Harassing, abusing, defaming, discriminating, or intimidating others based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
  • (f) Submitting false or misleading information;
  • (g) Uploading viruses or malicious code that could harm the Service, its related websites, or the Internet;
  • (h) Collecting or tracking personal data without permission;
  • (i) Engaging in spamming, phishing, crawling, or scraping activities;
  • (j) Using the site for immoral or obscene purposes;
  • (k) Interfering with or bypassing the security features of the Service, related websites, or the Internet.

Violations of these prohibited uses may result in the immediate termination of your access to the Service or any associated websites.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, assure, or warrant that your experience with our service will be uninterrupted, timely, secure, or error-free.
We also do not make any guarantees regarding the accuracy or reliability of results obtained from using the service.
You acknowledge that we may occasionally remove the service temporarily or discontinue it entirely, without prior notice to you.
Your use of the service is entirely at your own risk. All products and services provided through the service are offered "as is" and "as available," unless explicitly stated otherwise by us, without any representations, warranties, or conditions, whether expressed or implied, including but not limited to implied warranties or conditions of merchantability, suitability for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall Hello-Peony, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be held responsible for any injury, loss, claim, or damages of any kind, including but not limited to lost profits, revenue, savings, data, or any similar damages. This includes any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service or any products purchased through the service, or for any claims related to the service or its content.
This applies even if we have been advised of the possibility of such damages. Some jurisdictions do not permit the exclusion or limitation of certain liabilities, so in such cases, our liability shall be restricted to the maximum extent permitted by applicable law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Hello-Peony, along with its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and interns, from any claims, demands, or expenses (including reasonable legal fees) arising out of your violation of these Terms of Service, any related policies, or any applicable laws, or from any infringement on the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the provision shall still be enforceable to the fullest extent permitted by law. The unenforceable portion will be considered severed from these Terms, but this shall not affect the validity or enforceability of the remaining provisions.

SECTION 16 - TERMINATION

Any obligations or liabilities incurred before the termination date will survive the termination of this agreement.
These Terms of Service remain effective until either you or we terminate them. You may terminate these terms by notifying us that you no longer wish to use our services or by ceasing your use of our site.
If we determine, at our sole discretion, that you have failed to comply with any part of these Terms of Service, we may terminate this agreement without notice. You will remain responsible for any amounts owed up to the termination date, and we may restrict your access to our services accordingly.

SECTION 17 - ENTIRE AGREEMENT

The failure to enforce any provision of these Terms of Service does not constitute a waiver of that provision.
These Terms of Service, alongside any policies or operational rules posted on our site, represent the complete agreement between you and us regarding the use of our services. They supersede any prior agreements, communications, or proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service, as well as any related agreements through which we provide services, shall be governed and interpreted according to the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can view the latest version of the Terms of Service at any time on this page.
We reserve the right to modify, update, or replace any part of these Terms of Service at our discretion by posting updates to our website. It is your responsibility to review these Terms periodically. Continued use of our website or services after any changes are posted indicates your acceptance of the updated Terms.

SECTION 20 - CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at info@hello-peony.com.